Privacy Policy

Last updated: September 2026

1. General Provisions

This Privacy and Personal Data Protection Policy (“Privacy Policy”) describes how Protectie SRL, acting as a personal data controller, collects, uses, stores, and protects the data of individuals who access and use the website www.protectie.md.

This Policy also applies to individuals who submit inquiries, requests for quotations, consultation requests, or other messages through the forms and contact details available on the website.

Protectie SRL processes personal data only to the extent necessary for the purposes for which it was collected and seeks to comply with the principles of lawfulness, fairness, transparency, purpose limitation, data minimization, accuracy, storage limitation, integrity, and confidentiality.

This Policy has been developed in accordance with the applicable legislation of the Republic of Moldova concerning the protection of personal data.

2. Data Controller Details

The personal data controller is:

Protectie SRL
Address: Chișinău, 12/1 Meșterul Manole Street
Website: www.protectie.md
E-mail: info@protectie.md
Phone: +373 68 22 37 22

For questions regarding the processing of personal data or the exercise of rights provided by law, users may contact the company using the contact details indicated above.

3. Scope

This Policy applies to personal data collected through www.protectie.md, including through:

• contact forms;
• quotation request forms;
• consultation requests;
• inquiries regarding the company's products or services;
• messages submitted through the website;
• telephone or e-mail communications initiated using the contact details published on the website;
• other forms through which the user voluntarily provides information to Protectie SRL.

The Policy also applies to certain technical data generated while using the website, insofar as such data constitutes personal data.

4. Categories of Data Processed

Depending on how the user interacts with the website, Protectie SRL may process:

• first and last name;
• telephone number;
• e-mail address;
• company name, if provided;
• information regarding the requested product or service;
• information necessary for preparing a quotation;
• content of messages and inquiries;
• other information provided voluntarily;
• technical data, such as IP address, browser type, device used, and online identifiers, insofar as such data constitutes personal data.

Protectie SRL aims to collect only the data necessary to handle the request or provide the requested service.

5. Purposes of Processing

Personal data may be processed for the following purposes:

• receiving and handling inquiries;
• contacting the person who submitted an inquiry;
• providing information about the company's products and services;
• preparing and sending requested quotations;
• providing consultations;
• processing and fulfilling orders or contracts;
• scheduling and organizing requested services;
• managing questions, complaints, and requests;
• communications necessary for the performance of a contract;
• ensuring the operation and security of the website;
• preventing unauthorized access and misuse;
• fulfilling the company's legal obligations.

6. Legal Basis for Processing

Depending on the circumstances, data may be processed on the basis of:

Performance of a contract or pre-contractual measures – when the user requests a quotation, product, service, or the establishment of a contractual relationship.

Legal obligations – when processing is necessary to comply with tax, accounting, or other obligations established by law.

Legitimate interests of the controller – including ensuring website security, preventing fraud, protecting IT systems, and defending the company's rights and legitimate interests.

Consent of the data subject – where required under applicable legislation, including for certain cookies or optional technologies.

7. Mandatory and Optional Data

Data marked as mandatory in website forms is necessary in order to process the relevant request.

Without this information, Protectie SRL may be unable to respond to the request, prepare a quotation, or provide the requested service.

Data that is not marked as mandatory is provided voluntarily.

8. Direct Marketing

Data provided for requesting a quotation, consultation, or performing a contract is not automatically used for sending advertising communications.

If Protectie SRL uses personal data for direct marketing purposes, such processing will be carried out in accordance with applicable legislation and, where required, on the basis of the data subject's consent.

9. Retention Period

Data is retained only for as long as necessary to fulfill the purpose for which it was collected.

Data relating to inquiries and messages may be retained for a reasonable period after they have been handled.

Data relating to contracts, invoices, accounting documents, and other documents subject to mandatory retention periods will be retained for the periods established by law.

Certain data may be retained for a longer period where necessary for the establishment, exercise, or defense of legal claims or for the resolution of a dispute.

10. Data Recipients

Protectie SRL does not sell or rent users' personal data to third parties.

Where necessary, data may be accessible to:

• hosting service providers;
• IT and maintenance service providers;
• communications service providers;
• service providers involved in delivering the requested services;
• web analytics service providers;
• legal and accounting advisers or other specialists;
• competent authorities and courts where disclosure is required by law.

11. International Data Transfers

The use of certain services provided by international companies may involve the processing of data through infrastructure located outside the Republic of Moldova.

Where such processing constitutes an international transfer of personal data, Protectie SRL will seek to comply with the requirements and safeguards established by applicable legislation.

12. Data Security

Protectie SRL implements appropriate technical and organizational measures to protect personal data against unauthorized access, loss, destruction, alteration, or improper disclosure.

These measures may include access controls, authentication of authorized persons, secure connections, updates to IT systems, backups, and other measures appropriate to the identified risks.

13. Cookies and Analytics Services

www.protectie.md may use cookies that are strictly necessary for its operation, as well as cookies or similar technologies for analytics and other functionalities.

Cookies that are not strictly necessary are used in accordance with the user's expressed preferences and the requirements of applicable legislation.

Detailed information is available in the Cookie Policy of www.protectie.md.

14. Rights of the Data Subject

Subject to applicable legislation, the data subject may, as appropriate, have:

• the right to information;
• the right of access to personal data;
• the right to rectification;
• the right to erasure of personal data;
• the right to restriction of processing;
• the right to data portability, where applicable;
• the right to object;
• rights concerning certain decisions based solely on automated processing.

To exercise these rights, the data subject may contact:

Protectie SRL
E-mail: info@protectie.md
Phone: +373 68 22 37 22
Address: Chișinău, 12/1 Meșterul Manole Street

15. Right to Lodge a Complaint

Any person who believes that their personal data has been processed improperly may contact Protectie SRL to clarify the matter.

The data subject may also lodge a complaint with the competent personal data protection authority of the Republic of Moldova, in accordance with the conditions established by law.

16. Children's Data

www.protectie.md does not intentionally seek to collect children's personal data.

If Protectie SRL becomes aware that a minor's personal data has been submitted in circumstances where its processing is not justified, appropriate measures will be taken in accordance with applicable legislation.

17. External Links

The website may contain links to websites operated by third parties.

Protectie SRL does not control how these websites process personal data. Users are encouraged to review the privacy policies of those websites.

18. Changes to the Policy

Protectie SRL may amend this Policy to reflect changes in legislation, technology, organizational practices, or the services provided.

The updated version will be published on www.protectie.md, together with the date of the latest update.

19. Contact

For questions regarding this Policy or the processing of personal data:

Protectie SRL
Address: Chișinău, 12/1 Meșterul Manole Street
Website: www.protectie.md
E-mail: info@protectie.md
Phone: +373 68 22 37 22

Last updated: September 2026